T-Mobile in Parma, OH Open now

Reviews about T-Mobile

• ★ ☆ ☆ ☆ ☆

  August 24, 2019, by Lavonne Mccall
  Tmobile has gone completely downhill. The biggest thing with Tmobile in general is that there is no consistency or communication between any employees. You will NEVER receive the same information if you have to speak with anyone else even thought it's the same company.You can have a 3 hour conversation with one rep and the next day call to address the same problem and somehow there is supposedly no notes or anything else that the next person can see and it's a revolving door of poor customer service. Also when this specific store was still in the mall is when I was basically was forced into starting service. I was told that I didn't have to put anything down when the man "Jay Jay" ran my credit and said it would be a soft pull(which it was not)...then magically after I started the whole process he says I have something I had to pay and it was a "mistake" he made. I was with another company and had lost my phone that day so at this point I'm not ging to go running my credit everywhere and I had to put down about 400$. Moving forward to today..I go in and try to purchase a SAMSUNG charger which I have previously purchased here and the man said they only sold TMOBILE brand chargers. I'm sorry but I am not paying 30$ for a TMOBILE brand charger when I have a SAMSUNG phone and was told by SAMSUNG to use a SAMSUNG charger. For Tmobile to be such a big company the employees, the customer service etc. Is of corner store phone shop quality AT BEST. Alot of shady business with Tmobile. They also have charged me for weird misc charges and of course no one in customer service could tell me where they came from. I even incurred late charges for not paying the mysterious fees. Snowball effect. Don't go here.
• ★ ★ ★ ★ ★

  May 10, 2019, by Rubin Gutarts
  I am blown away at the help and customer service I was given by Jay Jay, Brandon, and Vinny! I initially came in just to find out information and then ended up switching 6 lines from another carrier. Top notch service! Well done gentlemen!